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frequently asked
Questions
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I'm new to Manicure Roulette® - where do I begin?We recommend starting with our best seller and perfect starter The Original Game - it's the most affordable way to play, best value per card and offer a huge variety of options within the decks. These cards are exclusive to The Original Game, and are unavailable to purchase individually. You can purchase it alone: Or you can purchase it within a mystery bundle deal with a huge discount! Get The Original Game + 2x Random Expansion Packs worth up to £70, for just £20! You can choose to start your Manicure Roulette® journey any way you choose, you don't necessarily need The Original Game to purchase Expansion Packs. However, for the best experience and broadest selection of cards, we recommend starting with The Original Game first, before you build further.
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Do I need The Original Game to buy Expansion Packs?No, you do not necessarily need The Original Game to purchase any Expansion Packs, however we do recommend purchasing the game before building your collection. All cards and packs can be used individually or added together. If you do choose to begin with Expansion Packs, you may wish to purchase our Storage Solutions if you are starting with Expansion Packs, but you get storage box for free included within The Original Game!
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How do I play Manicure Roulette®?Manicure Roulette® has no rules of play, meaning you can use the cards entirely as you wish, be that shuffling and letting fate decide, using them as inspiration cards alone or anything in-between - there's no right or wrong way to use them! Give #manicureroulette a search on social media to see the inspiring ways our rouletters use our cards.
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I've missed a Seasonal Pack - how can I purchase it?If you missed out on a specific Seasonal Expansion Pack one year, the same pack will make an appearance the following year, to allow everyone to grab all the Seasonal Packs they love!
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Can I purchase the Seasonal Expansion Packs all year round?Unfortunately due to the nature of our Manicure Roulette® Seasonal Expansion Packs, they only come around once per year just like the Seasons. We've recently updated our seasonal edits to allow seasonal packs to stay on our website for longer! The year is now split in two halves: First Half: Valentines / Spring / Summer You'll be able to purchase our Valentine's, Spring & Summer Seasonal Packs throughout this time. We even have them available as a discounted bundle! Second Half: Halloween / Autumn / Winter You'll be able to purchase our Halloween, Autumn & Festive Seasonal Packs throughout this time. We even have them available as a discounted bundle.
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What are Wild Cards and how do I use them?This card deck is used to add elements of your own artwork to Manicure Roulette®. Simply paint on the cards with nail polish, gel nail products, acrylic paint or other artist medium. If you're using a Gel based product, ensure you use a non-wipe top coat to avoid having to cleanse after the final cure. A Wild Cards deck used to be within The Original Game but has since been replaced by two new decks. You can still purchase Wild Cards as 'refills': We recommend using our Mani-Coats® to protect your Wild Card designs and prevent cards sticking to one another if the product used create sticking:
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Do you do Customised Cards?Yes, we offer customised cards to brands looking to create their own bespoke cards and use the Manicure Roulette® concept. For generalised customisation of your own cards as a customer, unfortunately this is not possible to create and sell at a reasonable, affordable price. The price point of a custom Manicure Roulette® card deck wouldn't be something many of our customers would wish to pay for such product. We are however open to brand collaborations, to create bulk orders for other brands in the industry!
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Why is your International Shipping higher in price?We use Royal Mail to ship all our orders both UK and Internationally, we simply charge the price Royal Mail charge for shipping our products.
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Why do you not ship to the EU?Due to new regulations brought into the EU member states, additional requirements are needed to legally sell any products on the EU market, when manufactured within the UK. As a small business of just two people, manufacturing all products ourselves, unfortunately it isn't financially viable for us to outlay the costs to undertake these requirements. This is not because our products are unsafe or would not comply, it is simply that we are too small to outlay the costs for this at this time, whilst still being able to keep our products affordable. We do continue to monitor this situation and promise to continue to work to bring our products back to the EU market as soon as we're able.
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How long does it take to dispatch my order?We make all products to order to reduce waste, as such it can take 5 - 7 working days to manufacture and dispatch your card-based order. This can vary depending on busy periods and pre-order status. For the most up-to-date information, read our message at checkout.
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My order hasn't arrived, there's an issue with tracking or my items are delayed, what do I do?Missing, delayed, or unusually-tracked orders If your parcel hasn’t arrived when expected or your tracking shows an unexpected status, please follow these steps: 1. Check your tracking Visit Royal Mail’s Track & Trace page and enter your tracking/reference number to see the latest status: https://www.royalmail.com/track-your-item Royal Mail 2. Allow for transit and official wait-times Occasionally items take longer than the estimated delivery window. Royal Mail sets out when an item is officially classed as lost or delayed here: https://help.royalmail.com/personal/s/article/Find-out-if-my-item-is-lost-or-delayed Royal Mail 3. Look for delivery attempts If you weren’t in when delivery was attempted, Royal Mail will normally: Leave it in a safe place or with a neighbour Hold it at your local Delivery Office for up to 18 days Arrange a redelivery or collection here: https://help.royalmail.com/personal/s/article/Collect-a-missed-delivery Royal Mail 4. Contact Royal Mail By phone: 03457 740 740 (Textphone: 03456 000 606) Royal Mail Online claim: Submit a missing-item or compensation claim here: https://help.royalmail.com/personal/s/article/How-to-make-a-claim Royal Mail If you’re unable to reach Royal Mail or the issue remains unresolved, contact us at contact@manicureroulette.com and we’ll try to help resolve your case. International orders If you’ve chosen an international service, once your parcel leaves the UK it will be handled by one of Royal Mail’s trusted delivery partners. Here’s what to do if your order hasn’t arrived or the status looks unusual: 1. Continue Tracking On your Royal Mail Track & Trace page, click 'Continue tracking' beneath the latest scan. This will redirect you to your parcel’s delivery-partner website (e.g., GLS, DHL, USPS), where you can enter your reference number for up-to-date status. Use one of these links: Royal Mail or Royal Mail Help. 2. Contact the Delivery Partner If the partner’s tracking shows a delay or no movement past the expected delivery window, reach out to them directly using the contact details on their site. They’ll have the most accurate local information on your parcel’s whereabouts. 3. Royal Mail’s Advice on Delays & Loss Royal Mail advises you to wait until the partner’s delivery window has passed before escalating. For compensation purposes, loss claims should only be submitted after: 20 working days past the due delivery date for items to Europe 25 working days past the due delivery date for items to the Rest of the World When you’re ready, you can submit an international missing-item claim here: https://www.royalmail.com/international-compensation Royal MailRoyal Mail Help Need Further Help? If you’re unable to resolve the issue with the delivery partner or your parcel still hasn’t arrived after the timelines above, contact us at contact@manicureroulette.com and we’ll try to help resolve your case.
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What do I do if I accidentally lose or damage a Manicure Roulette® card?We offer a Card Replacement Service to our customers, to remake and replace a lost or damaged card. Please note - replacement of cards belonging to discontinued packs or limited edition packs may not always be possible. If we cannot complete your replacement order, we will refund you automatically.
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I missed out on historic Collectors Cards, how do I get these?Unfortunately due to the very rare nature of our Collectors Cards, we are unable to offer historic Collectors Cards to those who've missed out. New Collectors Cards and packs may be available in the future, so be sure to keep your eyes peeled for updates on these.
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I missed out on a Limited Edition Pack, how do I get this?Unfortunately due to the limited nature of our Limited Edition Packs, once they are sold out they will likely not be returning. We always keep our discontinued packs on our website, so our customers can click "request back in stock notifications" to let us know they'd like these packs to return. If there's a lot of demand, we may ring back adapted versions of these packs.
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Do you have Brand Ambassadors for Manicure Roulette®?At Manicure Roulette® we believe everyone should have equal opportunities to earn back from promoting the products they love. We've created a unique opportunity for all our customers to become part of our partnership program. This is called - The Roulette Collective, designed for all those who love Manicure Roulette® and want to join our mission to grow our tiny business together. Our collective allows any of our customers to join and earn commission on every sale they bring to us, allowing us to thank you in return for all your support. We only open our doors in waves to ensure we keep track of all our collective members. To learn more about this and how to join, download and read our free booklet below. However if you create an affiliate account, you may be rejected if our doors are currently close. For the most up-to-date information on whether our doors are open or close, head to our The Roulette Collective page where you'll find a link to apply or the opportunity to join our waitlist.
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